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41st UN/CEFACT Forum: Single Window Mini-Conference

41st UN/CEFACT Forum: Single Window Mini-Conference

Sharing Implementation Experiences and Best Practices

04 October 2023 9:30 - 13:00
UNESCAP Bangkok Thailand

Background and Programme

The concept of a Single Window has played a pivotal role in transforming international trade procedures, offering a streamlined approach for traders to fulfil all regulatory requirements at a single-entry point. Recognizing its significance, the United Nations Centre for Trade Facilitation and Electronic Business (UN/CEFACT) has consistently worked towards providing robust methodologies, guidelines and recommendations to enhance its implementation globally.

As part of this ongoing effort, the recent release of the Single Window Assessment Methodology (SWAM) and our current project to establish a regional single window represent significant milestones. SWAM serves as an evaluative toolset, aiming to standardize assessments, highlight areas of improvement, and offer a structured approach based on international recommendations.

This mini conference aims to spotlight the implementation of single window and the SWAM methodology delving deep into their foundational principles, objectives, and application. Furthermore, it provides a unique platform for nations, trade experts, and businesses to share their experiences of SW implementation and the application of SWAM methodology, narrate challenges they have faced, solutions innovated, and the tangible impacts realized.

Target Audience

  • Government Officials: Representatives from ministries and agencies involved in trade, customs, and electronic business, especially SW lead agency.
  • Single Window System Implementers: Organizations and teams that are directly involved in the design, development, and implementation of Single Window systems.
  • International Organizations: Representatives from global bodies that have a stake in trade facilitation, such as the WTO, WCO, ITC, WBG, ADB and others.
  • Trade Facilitation Experts: Professionals who specialize in simplifying and harmonizing international trade procedures.


09:30 - 09:45

Opening Remarks 
Speaker: Mr. Aleksei Bondarenko, UN/CEFACT Vice-Chair

Welcome address and setting the scene
Moderator: Ms. Neelima Pamulapati, Single Window Domain Coordinator

09 :45 – 10:00

Introduction To Single Window Assessment Methodology
Speaker: Mr. Joaquin Gonzalez, Single Window Domain Coordinator

10:00 – 10:30

El Salvador’s Experience with SW assessment: Navigating the Assessment Landscape
Speaker: Mr. Douglas Rodriguez, President, Central Reserve Bank

10:30 – 11:00

Cambodia's SWAM Exploration: Challenges, Outcomes and the Path Ahead
Speaker: Mr. Sophannareth NOY, GDCE, Deputy Chief of Information Technology Office and Member of Cambodia NSW Secretariat

11:00 – 11:30


11:30 – 12:00

Experience of SW assessment in Kyrgyzstan: motivation, approaches used and results
Speaker: Mr. Azamat Usenbayev, CEO of the State Enterprise “SW center”

12:00 – 12:30

Adapting SWAM in Georgia: experience and feedback
Speaker: Ms. Irina Sigua, Adviser, Department for International Relations, Revenue Service

12 :30 – 13:00

Open discussion on future projects
Moderators: Mr. Joaquin Gonzalez, Ms. Neelima Pamulapati, Single Window Domain Coordinator


51698 _ Cambodia's SWAM Exploration _ 383941 _ English _ 773 _ 395321 _ pdf
51698 _ El Salvador’s Single Window for Foreign Trade _ 383942 _ English _ 773 _ 395322 _ pdf
51698 _ Adapting SWAM in Georgia: experience and feedback _ 383943 _ English _ 773 _ 395323 _ pdf