The Trans-European North-South Motorway (TEM) Project was initiated to facilitate road traffic in Central, Eastern and South-Eastern Europe and to assist with the process of integrating European transport infrastructure systems.

One of the objectives of the Project is to improve the road network’s management. This report aims to provide TEM member countries with up-to-date information about how to organise service delivery models as well as benchmarking of existing and alternative business models to ensure the greater effectiveness and efficiency of the road sector.

The business models cover all relevant activities of road authorities from appropriate understanding of customer and stakeholder needs and expectations, to aligning the value proposition with key internal processes and resources (including outsourcing and partnerships in the supply chain). This approach also accounts for road authorities’ costs of revenue and revenue sources and streams.

Benchmarking of existing business models in TEM member countries creates a sound basis for further detailed analytical work focused on road asset management, data management and Building Information Modelling, and sources and types of financing for funding road infrastructure development and maintenance (as defined in the TEM Project Strategy).